If you cancel your dives/package, for whatever reason, the cancellation policy is as follows:
- 7 days or more to dive/package date – full refund of payment less credit card transaction fee
- 7 days – 24 hours before the dive/package date you will be given a 50% refund.
- Failure to cancel your diving activities or to show up will result in a retainment of the payment.
If you need to reschedule, but not cancel your dive/package we will do everything we can to accommodate you on a different date without extra charges.
At Manta Diving Lanzarote we put safety above everything. On the rare occasion that the sea conditions are deemed to rough by the dive team we will cancel the dives and certification courses. We will do our best to rearrange your diving for another day of your holiday. If that isn’t possible we will refund your cancelled dives in full.
Weather conditions that may cause cancellations include: waves over 1.5 metres, severe weathering warning forecast, red flags issued by the lifeguards.
E-learning/Online Training: when you book your course and pay 80€ online, this is for your online theory. Once you have redeemed your code for your theory, you are no longer eligible for a refund of the 80€.
If the weather condition does not allow us to have calm shallow water, we may use a pool designed for diving training for your Confined Water training sessions. If the sea conditions are not good enough for Open Water training, your training dives will be rescheduled.